it support specialist resume

Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Linux, Windows, MAC OS, Jira, SolarWinds, EXPERIENCE Oct 2016 - present 3.9 years IT Support Specialist Resume LTD, < resume.it > Minneapolis, USA IT Support Specialist Junior Provided in-depth technical support to clients, solving 100% of issues. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Effectively encrypted Bitlocker on company hard drives. Participated in the consolidation and physical move of the production data center. Worked independently as only Tier 1 support, providing sole support for international operations. Created "How-to" document for the implementation of support of the Airwatch application. Maintain and configure intra network functionality for school campuses. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. Successfully designed, implemented, and tested Disaster Recovery plan. IT Support Specialist Resume Sample: Documented and tracked inventory and software distribution. Provided first level troubleshooting support to employees via phone and in person contact. Server Rack up and setup in IT server rooms. Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%. Used HP Service Desk software to manage task, incidents, and service requests. Setup and maintain 30+ laser and desk jet printers of various manufacturers. Here’s how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Oversaw the installation of a new Mitel admin phone system. Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues. Placed service calls to ComDoc for printer issues. Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. This allowed CUL to allocate funds of the operation budget to other areas. Recorded Problems and resolution details in the Remedy ticketing system. Educates end users regarding computer and software operations, Performs basic network troubleshooting for routine issues. Troubleshooting system, network and user issues. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. All rights reserved. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. Team player with good management, analytical, communication and interpersonal skills. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. Performed EOD for CBS sports book system. Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Designed, constructed the implementation of networks. Documented emergency recovery plan for network. Provisioned QNAP NAS devices at each location for daily backups, storage, and logging. Use a personal conversational style and active listening to understand and prioritize the business needs. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Adding Network printers and troubleshooting them. In-depth knowledge of the impact of processing upon downstream production in a global business. Setup and run the help desk for all PC related support. Recognized for Windows 7 company rollout and upgrade from XP. Negotiated best pricing for hardware and software quotes and procurement. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Extensively utilize the Labtech support tracking system to record and track all IT issues daily. Added computers and created users in active directory. This resulted in 45% lower billing and reduced wasteful usage. IT Technical Support Specialist Manager Resume Examples & Samples For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Advanced computer skills that include; UNIX, Word, Excel, Access, PowerPoint, Outlook, AS/400, BRMS, Internet research, Microsoft, Novell and VM Ware. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Provided technical and network support to surrounding 17 states. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. Detail-oriented Support Specialist with three years' experience … Application & Web Servers: Apache Http And Tomcat. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Write an IT Specialist Resume Summary or Objective . Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Configured and maintained network switches and routers. Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Skills : Microsoft Office 2016, Microsoft Office 365, Computer. Skills : Microsoft Windows, Active Directory, VPN, Citrix, Lotus Notes. Skilled in providing Customer and End-User Help Desk Support. Edit this sample using our resume builder. These specialists are charged with first installing then configuring systems. Provide 1st level service for all client requests submitted by email and over the phone. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Serve as liaison to integrate other central IT services and resources. Skills : Call Center Management; Windows Server 2012, 2008. Architected a low cost, geographically redundant backup solution. Supports products associated with UNIX, AS400 and Windows Systems. Provide technical support for applications including Ticketing and POS hardware/software. Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support. Install, Maintained and managed company VOIP phone system. Install and monitored Network Security cloud based endpoint user protection. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Write up monthly tips for internal ADP. Provided local computing and networking support for the University Laboratory Animal Resources. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Makes ; With close supervision by … IT Support Specialist . Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Issues also included Active Directory and MS Exchange user setup and maintenance. It Support Specialist Resume Examples. Update Windows service packs, files, patches, and systems to improve performance and recovery issues. Objective : Seeking an IT Support/System Administrator position with a firm that places a high level of emphasis on the benefits IT can provide to their organization. Responded to customers with a high degree of urgency to their needs and requests. Served as the IT project manager for multiple software deployments throughout New Mexico, Texas, and internationally; managed requirements gathering, rollout, training, and operational activities. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field. Created and developed software solutions for application errors. Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments. Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. Assisted the SCCM group with software installations for company. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening. Work including issues involving multiple components (e.g. 50.07% of resumes with IT Support … Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. Balances IT annual budget with support from corporate, Provide training for new and current employees with new technologies that are implemented, Designed IT policies and how-to guides on everything IT related at the plant, Redesigned the plant's IT network from the old company (Sigma) to the new way of IT (Bar-S), Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook. Provided hardware support for PC, POS terminals and printers. Setup and configure web and phone conferences for staff. Excellent ability to service clients and communicate effectively verbally and written. Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening. IT Specialist II Resume Headline : Over 6 years of professional experience in a diverse IT background. Designed nameplates and ID badges for company personnel. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations. Willingness to learn new skills. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities. Scripting Languages: Bash Shell, SQL. Provided support of IT hardware, software, and networks. This included first call resolution and remote support and senior management escalation. Document all calls and in-person situations in Cherwell Service Management with results. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems. Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. Supported remote users in London, Dublin and Singapore. Able to complete high-end projects on time and within budgetsExcellent problem solving skillsAble to effectively communicate with wide range of clients and coworkers IT SUPPORT. SUMMARY. Installed, supported and troubleshoot PC equipment, servers and related systems. Administrated large network of over 300 Windows XP computers. Coordinated new IT infrastructure deployment directly under IT Director that included both hardware and software installations in multiple states and Mexico, Migrated entire organization into new IT Infrastructure including international users, Provides all helpdesk support that includes 400+ remote users and 150+ remote workstations, Audited organization's electronic accounts that resulted in savings of over $2,000/month, Deployed and maintains multiple on-site and hosted servers including MS Exchange, SharePoint, Active Directory, Trillian, File Share Storage, Backup Exec, Desktop Central and Endpoint, Provides network support for proper connectivity and secure configurations that include WAN, LAN, VPN, SonicWall Firewalls, remote connections, and security management, Maintains vendor relationships and inventory of both software and hardware that include Cisco VoIP phones, Laptops, Desktops, Storage Servers, Printers, Tablets, Mobile/Satellite Phones, and various software licenses. IT Specialist Resume IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database administration and network management. 5 votes Nyasia Denesik. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Developed solution for patching equipment in accordance to SOX audits. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Monitored server logs for evidence for spyware, virus infections, and security breaches. Interfaced with customers to ensure technical issues are being managed and resolved. Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments. Revamped company IT support procedures and documents to streamline operational efficiency. Ran routine phone troubleshooting and configuration. Implemented company policies, technical procedures and standards for preserving integrity and security. IT Support Specialist Resume Sample. I'm looking forward to returning to the workforce full time after a break to raise my son. Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology. Served as a liaison between IT and business groups. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart. Researched software and hardware and made recommendations to management for future purchases. Installed recommended patches on Linux servers and applications to help improve performance. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Headline : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Networking And Services: TCP/IP, FTP, NFS, DHCP. Provided training, support, and direction for team members. Troubleshoot and/or find solutions to applications issues throughout the company. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Image new machines, deploy new machines. Administered in-house and telecommuters phone system, network, internet, email and web connectivity. Delivering personal PC support and offering consultative solutions including: PC hardware/software, installation of applications, and recommendations of effective business solutions. Very well organized and able to meet deadlines. Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. Collaborated with company staff to optimize working environment and customer service. Reliable, Persistent, Quick learner. Anystate University, Satellite Campus-Communication and Information. Wrote and administered documentation for helpdesk operations procedures. Support with software that users need help with. Responded to Support tickets routed to Local group by centralized helpdesk. Handled various types of clerical responsibilities and office tasks with efficiency, Answered phone enquiries from potential customers, Designed business cards, flyers, web adverts, package pricing brochures, and other print media based on requirements specified by client. Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues. Installed and set up company software including VMWare, Solomon, and EZClaim. Virtualization: VMware ESXi. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital, Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity, Provide hardware, software, and technical support to faculty, staff, students and visitors to the university, Researched software and hardware upgrades for offices and specialized hospital equipment, Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2, Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment, Assisted on on-site with hardware troubleshooting, Resolved technical issues pertaining to any hardware or software related problem, Performed service for EMC Symmetrix Family Storage Systems. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Provide premier-level, outsourced IT support services for small to mid-size companies. All the price tag printing equipment along with the bar coding devices were set up by me. Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. But which one? Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required. CompTIA A+ and Network+ certified along with and MCP certification. Knowledge in computer hardware assembling. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Get Started Now! Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware. 2. Managed company-wide transition from in-house email to Microsoft Hosted Exchange. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and … Pick the best resume font to use so the hiring manager has an easy time reading it. Help with setting A/V solution into the conference rooms. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. In-depth knowledge and understanding of numerous software packages and operating systems. Technology Support Specialist/Specialist Resume Headline : To obtain a position as a Technology Support Specialist where can use skills and build upon the ones that have dedicated and focused professional that have of experience working with equipment maintenance and team supervision that has management and manufacturing experience. Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure. Responsible for software maintenance and support for staff of 40. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. I currently run regular checks on the shop computers and maintain an efficient network. Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues. Use an 11–12pt font size for general text, and 2–4pts larger for section titles. Oversaw all technical support operation in the main warehouse. Creating new computer account on Active directory and disable parting employee accounts. Prepared reference for users by writing operating instructions. Installed and trained the staff in the use of the new guest room cordless phones. Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components. Provided hardware and software user support. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Additional duties include the support of Avaya IP Office VoIP system. Created/maintained service requests record and tracked issues. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements.

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